1. What types of candles do you offer?

We offer a variety of hand-poured candles made from high-quality ingredients, available in different scents to suit every mood and occasion.

2. Are your candles made from natural ingredients?

Yes, our candles are crafted using premium natural wax blends and high-quality fragrance oils to ensure a clean and long-lasting burn.

3. How long do your candles burn?

Burn times vary depending on the size of the candle, but on average, our candles burn between 30 to 60 hours.

4. Do you offer custom or personalized candles?

Yes! We offer custom candle orders for special occasions, gifts, and businesses. Contact us to discuss your custom candle needs.

5. How should I care for my candle?

For the best experience, trim the wick to 1/4 inch before each burn, allow the wax to melt evenly to prevent tunneling, and never leave a candle unattended.

6. What are reed diffusers, and how do they work?

Reed diffusers provide a continuous, flameless fragrance by soaking up scented oil through natural reeds and releasing the aroma into the air.

7. Can I use your room & linen sprays on all fabrics?

Our room & linen sprays are designed to be fabric-safe, but we recommend testing on a small area first, especially on delicate fabrics.

8. How long do your car fresheners last?

Our car fresheners typically last between 4 to 6 weeks, depending on usage and environmental conditions.

9. Do you ship internationally?

Currently, we ship within the U.S., but we are working on expanding our shipping options. Stay tuned for updates!

10. What is your return and exchange policy?

We accept returns or exchanges on unused and undamaged products within 14 days of purchase. Please review our full return policy for details.

11. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your package’s delivery status.

12. How can I contact you for further assistance?

You can reach us at +1 (646) 249-9922 or email us at evscandleandco@gmail.com. We’re happy to help!